Refund policy

Return & Refund Policy – Mella

Our Commitment

At Mella, every bag is handmade with love and attention to detail. We want you to be completely satisfied with your purchase.

Returns

We accept returns within 14 days of delivery if:

The item arrived damaged or defective

The item received is different from what was ordered

We do not accept returns for:

Change of mind

Custom or personalized orders

How to Return

Contact us within 14 days of receiving your order

Send photos of the issue to our email

We will guide you through the return process

Refunds

Approved refunds will be processed within 5-7 business days

Refund will be issued to the original payment method

Shipping costs are non-refundable

Exchanges

We offer exchanges for damaged or defective items only, subject to availability.

Contact

For any questions: contact us via our website or @mella on social media 🤍